What our guests say about us:
I had emailed to several private tour companies and finally I chose SAT because
1. I found that Min Min was extremely professional, friendly, sincere, meticulous in replying my email and gave me suggestion although I only asked a simple question. She could easily understand what I wanted and came out proposal and it totally suit to our needs, if compared to other companies. Besides, I felt so grateful of their transparency. Min Min replied me in details of what included and excluded, without hidden charges. If you are looking for the company that can easily understand your needs, meticulous, transparency, SAT would be your only choice.
2. The charges. I had compared to several companies and I found that the charges of SAT was more reasonable compared to other shanghai private tour companies. During the tour, all of our family members include senior citizens and little girls felt so impressed of the tour. So we paid for reasonable price with 6 stars enjoyable travel experience. Totally worth it.
3. The most impressive part was the professional service.
3.1 they will buy high speed train tickets for us, even Min Min will remind me to get paper tickets from Beijing tour instead of only electronic tickets to avoid wasting of time to queue up at the counter of train tickets just to get our paper tickets.
3.2 Our Hangzhou tour guide was Charlie, while our shanghai tour guide David and driver Mr Zhou (邹师傅). We totally felt very satisfied of all their diligent, especially we would like to highlight David. David is the best tour guide we ever used from several private tours of countries. He was highly knowledgeable, gentle, meticulous and flexible to our needs, and he spoke both English and Chinese languages in one issue and we totally appreciate his delicate. The most important part was, he walked together with us in Tianzifang, Yu Yuan bazaar, so we would not get loss. This is so different attitude compared to we so call “Tripadvisor No 1- This is Korea” who were also having tour guide and driver with us. But the tour guide will just left us in Myengdong, Namdaemun for 2-3 hours, so we were facing language problem and direction without a guide, but we paid for the tour guide.
3.3 Their genuiness: There was heavy rain during our visit to Tongli and Suzhou. Thus we finally cancelled Lingering Garden as our elderly and kids were tired. As the quotation was included all entrance tickets, so David returned money to us.
Sincerely, my advice is, don’t too trust to good comments in so call tripadvisor no 1 (my experience was they “forced” us to log in to tripadvisor and rate 5 star on the spot after tour, so you may noticed the reviewers of some tripadvisor number one were the 1st time and only reviewer). Although SAT is not in top 10 private tour company of Shanghai, I believe this was their gentle attitude of not “keep on asking and asking” their customers to rate in tripadvisor. SAT, truly the best ever private tour that I have used, and I will look for Min Min and David again if I go to Shanghai and Fujian province .
--Koe Siew Hong (Malaysia)
First of all, I would like to thank you or even I will give a big hug to Olivia that had arranged our land arrangements to Hangzhou and Suzhou from 26 to 27 DEC 2015. I saw this good feedback from TripAdvisor and I gave a try to email her. She is very prompt and quite fast to reply all my enquiries.
She even gave me a suggestions where to go during our trips to those city.
She appointed Mr. Zhu, our driver. Although he can't speak English, but my other friend can communicate in Mandarin with him. He is always smile and passion.
I will contact Olivia again for my next trip. The price is reasonable given to me.
You can contact her email firstname.lastname@example.org
Once again thank you for all the arrangements.
--Francis Xavier (Singapore)
I had a few free hours on a business trip in Shanghai and spent them with Olivia seeing highlights of the city. She was very well versed in where to take me and her explanations of what we saw were great and easy to understand. Mr. Zhu then took me to the airport and he was a great driver. I would definitely recommend this company and will use them again!
--Ilana Shulman (U.S)
Thank you for your recommendation. David Tang did a great job in the three days we were in Shanghai and we enjoyed our visit.We were a party of four and David was very helpful. We are all US citizens.
--John P Magee (U.S)
As for feedback, we had a wonderful time and were really impressed with the high degree of professionalism and knowledge Min Min had, with her perfect English, her efficiency and dedication, and with the fact that she showed initiative. It was really fun having you around, and we wish her every success in the future.Equally, we were really impressed with David, his knowledge and historical perspective, his English, his choices in the limited time we had, and only wished that either or both of them had been available for longer. But we certainly hope to be back and spend more time in your beautiful and dynamic country. --Myrto Gelati (Greek) Freddy (UK).
Thanks for the email and the opportunity to provide feedback on the guiding service offered by both Leigh and Michael. I found Leigh to be very punctual, well-dressed, polite and courteous. She was very knowledgeable and my family enjoyed her company. Leigh’s English language skills are very good. I really enjoyed Michael's company on the day his spent with us. He had obviously spent time researching suitable spots for us to visit, especially as we really wanted to see some silk embroidery. As with Leigh, Michael was very polite, courteous and well mannered. Michael's English skills, spoken and written were also of a high standard. I would highly recommend both Leigh and Michael as Shanghai guides.
--Warren Martin and family (Australia)
I just talked to Mrs Kellam and she thought that Michael was wonderful and they would not have had the trip they did without him.They were impressed by his knowledge and that he knew his way around the Expo so they could see all that they did. Alslo, he was willing to stay with them until their day was over.I was impressed by him too.He contacted me at least 3 times and then we arranged for him to meet the Kellams in Shanghai at their hotel and Michael took it from their.He made their trip extra special for them, so thank you for recommending him to us. Thank you again,
Our tour guide is Min Min. To Whom It May Concern; I have been in the travel Industry for many years and traveled all over with world with Private Drivers/ Guides.Never have I had the pleasure of having a more attentive ,bright ( pre bought all our tickets),Knowledgeable about all our needs, responsible person escort me and my clients any where in the world.Anything she told us NOT to do ,but we had heard and read not to miss and we insisted on going. We went and she was right. Even the EXPO she said was not for us . The lines were wrong and the exhibits were 8 minute film clips for the average Chinese person who would never get out out China. a restaurant we read NOT TO MISS . She told us it was not great . Only go for a drink. We went and ate. It was not even mediocre. She took us to great local places to eat .We were staying at the Peninsula so we had plenty of gourmet food .She took us shopping and got us the BEST prices she was the best thing that happened to us in Shanghai and on our Asian trip for 3 weeks. . Sandra Eastman (U.S) C/o Alice Travel in Fairfield New Jersey and Boca Raton Florida You can call me for any other reference 561 483 6544 , great English speaking guide EVER!!!!Never has I had the pleasure of having more attentive ,bright , responsible .
--Sandra Eastman (U.S)